Front cover
DRINFO overview
What is DRINFO?
How can DRINFO help our practice and care of our patients?
How can DRINFO help us reach our performance targets?
How can DRINFO help enhance the data quality of our practice database?
Getting the most from your reports
Who in the practice uses DRINFO?
Tips for success – sharing what works well
A successful practice team approach
Practice priorities for the first 1-2 months
Practice priorities for months 3-6
Practice priorities from month 6 and on-going
Getting started with DRINFO
How easy is the DRINFO report to use?
How do I start?
How do I log in to access my DRINFO audit?
How do I navigate through the pages of audit report?
Which sections of the audit should our practice team review first?
What do the symbols on the report page mean?
What information is displayed in the patient list?
How do I use the icons at the top of the patient lists?
What options do we have for filtering the patient lists?
How do I go back to the main report page, from a patient list?
How do I expand the patient list to fill the screen?
How do I know what query criteria DRINFO uses to create the list of patient names?
How do I log out?
Monitoring progress with DRINFO
How do I monitoring our practice performance against PPP targets?
How do I track our practice monthly progress over time?
How do I compare changes by provider in our practice?
How do I compare the performance of our practice with other practices?
Training and support
Initial training & facilitation session (1 hour 30 min) for your practice
Advanced training and user group meetings
What is covered in the DRINFO training session?
Fax request for training & facilitation session
Training record for practice team
Recall letters and statements
Recall letter made easy with DRINFO ePost™ and SMART RECALLS™
What are "SMART" prioritised recalls?
What are "ePost" single recalls?
How are the letters from DRINFO processed?
Why did DRINFO™ partner with Western Mailing?
What does the SMART RECALL™ letter template look like?
How do I send SMART RECALL™ letters from DRINFO?
What are the options for re-ordering the SMART RECALL™ priorities?
How do I view and edit individual SMART RECALL™ letters?
Can I print the SMART RECALL™ letter at our practice?
How do I send ePost™ clinical letters from DRINFO?
How do we see, in the DRINFO patient list, when a letter has been posted this month?
How do we see, in our PMS, the content of the letter that has been posted?
Can we use our own template letters?
Does DRINFO have standard letter templates?
How does your practice get started with SMART RECALLS™ and ePOST™?
Request to set up practice letter head for SMART RECALLS™ and ePOST™
How much does this automated mailing service cost?
How do we pay for the letters?
What is AutoMail™ printer for statements?
How do I use AutoMail™ printer to send our statements? (Watch the 4 minute video)
How does the practice get started with AutoMail™ printer for statements?
How do we track how many statements we have sent each month?
Request to install AutoMail™ printer
AutoMail™ account application form
Feedback
How do I report a general problem with our audit report?
How do I report a specific problem with a patient list which looks inaccurate?
Settings
How do we change our password?
How do I add email addresses of our practice team?
Frequenty asked questions about data
How accurate is the DRINFO report?
Where does DRINFO look for data?
Where is the DRINFO software installed?
What about security?
Please tell us what you think
Please tell us what you like about DRINFO and how it has helped your practice
Please let us know if you have any suggestions for enhancements
SMS texting service
How to setup individual login keys